{"id":3637,"date":"2025-05-18T08:02:48","date_gmt":"2025-05-18T08:02:48","guid":{"rendered":"https:\/\/ineagresta.com\/?page_id=3637"},"modified":"2025-05-21T18:32:25","modified_gmt":"2025-05-21T18:32:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/ineagresta.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3637\" class=\"elementor elementor-3637\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b7d184d elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b7d184d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1916674e\" data-id=\"1916674e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e32dc2f elementor-widget elementor-widget-heading\" data-id=\"4e32dc2f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6797eb22 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6797eb22\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Welcome to the FAQ section! Here, you&#8217;ll find answers to common questions about purchasing, shipping, returns, and more. If you need further assistance, feel free to reach out via the <strong><a class=\"cursor-pointer\" href=\"https:\/\/ineagresta.com\/index.php\/contact\/\" rel=\"noopener\" data-start=\"453\" data-end=\"510\">contact form<\/a><\/strong> or email at <strong><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"523\" data-end=\"574\">hello@ineagresta.com<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dfd1a37 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2dfd1a37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>How can I purchase an original artwork?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2af8371b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2af8371b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"631\" data-end=\"719\">Large original artworks ( larger than 50cm) are unique pieces that require personalized handling. To purchase one:<\/p><ol data-start=\"721\" data-end=\"1055\"><li class=\"\" data-start=\"721\" data-end=\"863\"><p class=\"\" data-start=\"724\" data-end=\"863\"><strong data-start=\"724\" data-end=\"738\">Contact Us<\/strong>: Fill out the <a href=\"https:\/\/ineagresta.com\/index.php\/contact-to-purchase\/\"><strong>Contact to Purchase<\/strong><\/a> form on the artwork&#8217;s page or email <strong><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"811\" data-end=\"862\">hello@ineagresta.com<\/a>.<\/strong><\/p><\/li><li class=\"\" data-start=\"864\" data-end=\"974\"><p class=\"\" data-start=\"867\" data-end=\"974\"><strong data-start=\"867\" data-end=\"885\">Shipping Quote<\/strong>: We&#8217;ll calculate shipping costs based on your location and the artwork&#8217;s specifications.<\/p><\/li><li class=\"\" data-start=\"975\" data-end=\"1055\"><p class=\"\" data-start=\"978\" data-end=\"1055\"><strong data-start=\"978\" data-end=\"989\">Invoice<\/strong>: You&#8217;ll receive a secure checkout link to complete your purchase.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e82b1f7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7e82b1f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>What items are available for direct purchase?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73273ea8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"73273ea8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Items such as prints, apparel, design items, handcrafts and small original artworks are available for direct purchase through the online store. These products are fulfilled by trusted partners and can be added to your cart and checked out seamlessly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a04f5c6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a04f5c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Do you ship internationally?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c8b72b8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2c8b72b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, we ship worldwide from our studio in Denmark and through our fulfillment partners. Shipping costs and delivery times vary based on the destination and product type.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2600585f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2600585f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>How are shipping costs calculated?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-767c75f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"767c75f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"\" data-start=\"1593\" data-end=\"1704\"><p class=\"\" data-start=\"1595\" data-end=\"1704\"><strong data-start=\"1595\" data-end=\"1616\">Original Artworks<\/strong>: Shipping costs are calculated individually due to their size, weight, and destination.<\/p><\/li><li class=\"\" data-start=\"1705\" data-end=\"1806\"><p class=\"\" data-start=\"1707\" data-end=\"1806\"><strong data-start=\"1707\" data-end=\"1725\">Other Products<\/strong>: Shipping costs are calculated at checkout based on the product and destination.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dd6c313 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5dd6c313\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>How long will it take to receive my order?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79efbc2e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"79efbc2e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"1864\" data-end=\"2110\"><li class=\"\" data-start=\"1864\" data-end=\"1974\"><p class=\"\" data-start=\"1866\" data-end=\"1974\"><strong data-start=\"1866\" data-end=\"1887\">Original Artworks<\/strong>: Shipped within 5\u201310 business days after payment, depending on packaging requirements.<\/p><\/li><li class=\"\" data-start=\"1975\" data-end=\"2051\"><p class=\"\" data-start=\"1977\" data-end=\"2051\"><strong data-start=\"1977\" data-end=\"2005\">Print-on-Demand Products<\/strong>: Typically shipped within 5\u201310 business days.<\/p><\/li><li class=\"\" data-start=\"2052\" data-end=\"2110\"><p class=\"\" data-start=\"2054\" data-end=\"2110\"><strong data-start=\"2054\" data-end=\"2075\">Handcrafted Goods<\/strong>: Shipped within 3\u20137 business days.<\/p><\/li><\/ul><p class=\"\" data-start=\"2112\" data-end=\"2186\">Delivery times vary based on your location and the shipping method chosen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-380e519d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"380e519d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>What is your return policy?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa200dd elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2aa200dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"2229\" data-end=\"2538\"><li class=\"\" data-start=\"2229\" data-end=\"2319\"><p class=\"\" data-start=\"2231\" data-end=\"2319\"><strong data-start=\"2231\" data-end=\"2252\">Original Artworks<\/strong>: Due to their unique nature, original artworks are non-returnable.<\/p><\/li><li class=\"\" data-start=\"2320\" data-end=\"2538\"><p class=\"\" data-start=\"2322\" data-end=\"2538\"><strong data-start=\"2322\" data-end=\"2340\">Other Products<\/strong>: Items can be returned within 14 days of delivery, provided they are unused and in original condition. Customers are responsible for return shipping costs unless the item is defective or incorrect.<\/p><\/li><\/ul><p class=\"\" data-start=\"2540\" data-end=\"2659\">For more details, please refer to our <a href=\"https:\/\/ineagresta.com\/index.php\/return-refund-policy\/\"><strong>Return &amp; Refund Policy.<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75eec756 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"75eec756\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>What payment methods are accepted?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54c7f5e4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"54c7f5e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We accept major credit cards and other secure payment methods through our Shopify platform. For original artworks, a secure checkout link will be provided after finalizing the shipping details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6825cd02 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6825cd02\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Where can I find your terms and policies?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355be0e7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"355be0e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"\" data-start=\"2959\" data-end=\"3031\"><p class=\"\" data-start=\"2961\" data-end=\"3031\"><strong><a class=\"cursor-pointer\" href=\"https:\/\/ineagresta.com\/index.php\/terms-of-service\/\" rel=\"noopener\" data-start=\"2961\" data-end=\"3031\">Terms of Service<\/a><\/strong><\/p><\/li><li class=\"\" data-start=\"3032\" data-end=\"3102\"><p class=\"\" data-start=\"3034\" data-end=\"3102\"><strong><a class=\"cursor-pointer\" href=\"https:\/\/ineagresta.com\/index.php\/shipping-policy\/\" rel=\"noopener\" data-start=\"3034\" data-end=\"3102\">Shipping Policy<\/a><\/strong><\/p><\/li><li class=\"\" data-start=\"3103\" data-end=\"3185\"><p class=\"\" data-start=\"3105\" data-end=\"3185\"><strong><a class=\"cursor-pointer\" href=\"https:\/\/ineagresta.com\/index.php\/return-refund-policy\/\" rel=\"noopener\" data-start=\"3105\" data-end=\"3185\">Return &amp; Refund Policy<\/a><\/strong><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b61c7b2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7b61c7b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>How can I contact you?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44b8585a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"44b8585a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"3223\" data-end=\"3255\">For any inquiries or assistance:<\/p><ul data-start=\"3257\" data-end=\"3399\"><li class=\"\" data-start=\"3257\" data-end=\"3321\"><p class=\"\" data-start=\"3259\" data-end=\"3321\">Email: <strong><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3270\" data-end=\"3321\">hello@ineagresta.com<\/a><\/strong><\/p><\/li><li class=\"\" data-start=\"3322\" data-end=\"3399\"><p class=\"\" data-start=\"3324\" data-end=\"3399\">Contact Form: <strong><a class=\"cursor-pointer\" href=\"https:\/\/ineagresta.com\/index.php\/contact\/\" rel=\"noopener\" data-start=\"3342\" data-end=\"3399\">Contact Page<\/a><\/strong><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Welcome to the FAQ section! Here, you&#8217;ll find answers to common questions about purchasing, shipping, returns, and more. If you need further assistance, feel free to reach out via the contact form or email at hello@ineagresta.com. How can I purchase an original artwork? Large original artworks ( larger than 50cm) are unique [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3637","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/pages\/3637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/comments?post=3637"}],"version-history":[{"count":10,"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/pages\/3637\/revisions"}],"predecessor-version":[{"id":3664,"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/pages\/3637\/revisions\/3664"}],"wp:attachment":[{"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/media?parent=3637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}