{"id":3624,"date":"2025-05-18T07:48:22","date_gmt":"2025-05-18T07:48:22","guid":{"rendered":"https:\/\/ineagresta.com\/?page_id=3624"},"modified":"2025-05-21T19:31:37","modified_gmt":"2025-05-21T19:31:37","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/ineagresta.com\/index.php\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3624\" class=\"elementor elementor-3624\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2301d96b elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2301d96b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-40a56bcd\" data-id=\"40a56bcd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-411785e8 elementor-widget elementor-widget-heading\" data-id=\"411785e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67f5e577 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"67f5e577\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Your satisfaction means everything to us. This policy outlines how returns, refunds, and exchanges are handled at <\/span><a href=\"http:\/\/www.ineagresta.com\"><b>ineagresta.com<\/b><\/a><span style=\"font-weight: 400;\">, in accordance with <\/span><a href=\"https:\/\/businessindenmark.virk.dk\/guidance\/consumer-and-competition\/consumer-rights\/\"><b>Danish and EU consumer rights<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1adbb4b5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1adbb4b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Items Eligible for Return<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61b4c274 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"61b4c274\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You may return the following product types:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Print-on-demand items<\/b><span style=\"font-weight: 400;\"> (e.g., apparel, accessories, art prints)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Handcrafted goods<\/b><span style=\"font-weight: 400;\"> (e.g., prints, ceramics, small-batch items)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Conditions:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items must be returned within <\/span><b>14 days of delivery<\/b><b><br \/><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Products must be <\/span><b>unused, unwashed, and in original condition\/packaging<\/b><b><br \/><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You must notify us of your intent to return by email: <\/span><a href=\"mailto:hello@ineagresta.com\"><span style=\"font-weight: 400;\">hello@ineagresta.com<\/span><\/a> <span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You are responsible for the return shipping cost, unless the item is defective or incorrect<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Once the returned item is received and inspected, your refund will be issued to the original payment method within <\/span><b>7 business days<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d83444b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4d83444b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Items not Eligible for Return<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25911b89 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"25911b89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We do <\/span><b>not accept returns<\/b><span style=\"font-weight: 400;\"> on:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Original artworks<\/b><span style=\"font-weight: 400;\"> (one-of-a-kind paintings or drawings)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Custom-made or commissioned pieces<\/b><b><br \/><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Digital downloads or gift cards<\/b><b><br \/><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Items returned after the 14-day window<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">This policy is in place due to the fragile, high-value, and unique nature of original artworks. We take every care to present them accurately and ship them safely.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55389a41 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"55389a41\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Refunds (If Applicable)<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44656a1c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"44656a1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once your return is received and approved, we will refund the item cost (and original shipping cost, if required by law)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will receive an email confirming the refund<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds are issued to the <\/span><b>original payment method only<\/b><b><br \/><br \/><\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">If the item was marked as a gift and shipped directly to you, you may be eligible for store credit instead.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f2fae78 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1f2fae78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Exchanges<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2228a2f7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2228a2f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return (if eligible) and place a new order.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5351edf1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5351edf1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Damaged or Defective Items<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34b0b981 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"34b0b981\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If your item arrives damaged or incorrect, please contact us immediately at <a href=\"mailto:hello@ineagresta.com\"><strong>hello@ineagresta.com<\/strong><\/a> with:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your order number<\/span><p>\u00a0<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clear photos of the damage or issue<\/span><p>\u00a0<\/p><\/li><\/ul><p><span style=\"font-weight: 400;\">We will offer a replacement or refund as appropriate, at no additional cost to you.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d33ee55 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7d33ee55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>How to Return an Item<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26482edf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"26482edf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email us at <a href=\"mailto:hello@ineagresta.com\"><strong>hello@ineagresta.com<\/strong><\/a> with your order number, photos of the item and reason for return<\/span><p>\u00a0<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We\u2019ll provide the return shipping address<\/span><p>\u00a0<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Carefully package the item and send it back using a <\/span>trackable shipping method<p>\u00a0<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep your proof of shipment until the return is processed<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21e0c65c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"21e0c65c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Your Rights Under Danish and EU Laws<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ff728c9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4ff728c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">As a consumer in Denmark or the EU, you are entitled to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A <\/span><b>14-day right of withdrawal<\/b><span style=\"font-weight: 400;\"> on most physical goods (exceptions apply to custom and original works)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A full refund (including standard shipping) for eligible returns<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A 2-year warranty for manufacturing defects under Danish Sale of Goods Act<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">This policy does not limit any statutory rights you may have.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31ecab75 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"31ecab75\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Questions?<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d9934bb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5d9934bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you have any questions about these Terms, please contact us at: <\/span><strong><a href=\"mailto:hello@ineagresta.com\">hello@ineagresta.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Your satisfaction means everything to us. This policy outlines how returns, refunds, and exchanges are handled at ineagresta.com, in accordance with Danish and EU consumer rights. Items Eligible for Return You may return the following product types: Print-on-demand items (e.g., apparel, accessories, art prints) Handcrafted goods (e.g., prints, ceramics, small-batch items) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3624","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/pages\/3624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/comments?post=3624"}],"version-history":[{"count":13,"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/pages\/3624\/revisions"}],"predecessor-version":[{"id":3673,"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/pages\/3624\/revisions\/3673"}],"wp:attachment":[{"href":"https:\/\/ineagresta.com\/index.php\/wp-json\/wp\/v2\/media?parent=3624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}